Privacy Policy

1. General Statement & Scope

At Udawalawa Wild Safari (“we”, “us”, or “our”), accessible via udawalawawildsafari.com, we are committed to respecting and protecting the privacy of our visitors and guests. This document informs you of our policies regarding the collection, use, and disclosure of personal data when you interact with our safari reservation portal.

2. Information We Collect

We collect information that is necessary to fulfill safari tour reservations, communicate booking updates, and maintain secure system operations:

• Personal Contact Information: Full name, email address, contact telephone or WhatsApp number, and hotel pickup address.
• Tour & Booking Details: Chosen safari package, preferred tour date, group size, and special requirements.
• Technical Data: Internet Protocol (IP) address, browser type, device information, and diagnostic access timestamps.

3. Purpose of Processing

We utilize collected data strictly for legitimate operational purposes:

• Confirming and managing your safari jeep excursion.
• Transmitting booking confirmations, driver coordination notices, and receipts.
• Responding to customer support requests and inquiries.
• Ensuring the technical integrity, performance, and security of our online services.

4. Payment Card Data Security

All online credit and debit card transactions are securely routed through authorized, Central Bank of Sri Lanka compliant payment processors (PayHere / certified merchant acquirers).

Udawalawa Wild Safari does not collect, record, or retain credit card numbers, expiration dates, or CVV security codes on its web servers. All payment entries occur within encrypted PCI-DSS compliant checkout environments.

5. Cookies and Technical Tracking

Our website uses standard cookies and session identifiers to facilitate essential website navigation and compile non-identifiable aggregate metrics regarding traffic patterns and performance. You may configure your browser settings to refuse cookies; however, certain portal functions may be limited as a result.

6. Data Retention and Individual Rights

We retain personal data only for as long as necessary to complete tour operations and satisfy applicable statutory or tax record-keeping requirements. Guests maintain the right to request access to, correction of, or deletion of their personal information by contacting our administration.

7. Contact Information

For questions or formal data inquiries regarding this Privacy Policy, please contact our administration: